3 Ways to Improve Customer Experience & Build Your Business
There are three main considerations to ensure our customer experience work is contributing positively to our business, and not becoming a liability in these times of change.
3 Common Transformation Pitfalls
By Damani Short I’ve had the opportunity to lead business transformations for companies like Newell Rubbermaid, United States Olympic Committee, Johnson Controls, and Shutterfly throughout my career. And through Lexico, a …
Human-Centered Design Principles Can Play a Key Role in Transformation
By Cynthia Short What is Human-Centered Design? Human-centered design is very often narrowly thought of as being applied to a product, visual, or interface design work. But human-centered design is an …
3 Steps to Improve and Redefine your Customer Experience
There are tangible actions you can take today to realign and even redefine your customer experience to ensure it is contributing positively to your business.