By Cynthia Short Follow These Two Principles of Human-Centered Design in your Transformation Work Human-centered design is very often narrowly thought of as being applied to a product, visual, or interface …
We’ve seen a seismic paradigm shift in how people work. This new “how”, caused by the crisis-driven emergence of the flexible remote workplace, has impacted productivity, culture, employee well-being, staffing strategy, and office space in unprecedented ways.
There are three main considerations to ensure our customer experience work is contributing positively to our business, and not becoming a liability in these times of change.
Now is the time for bold moves to enable, protect and champion your employees.
There are tangible actions you can take today to realign and even redefine your customer experience to ensure it is contributing positively to your business.