3 Ways to Improve Customer Experience & Build Your Business
There are three main considerations to ensure our customer experience work is contributing positively to our business, and not becoming a liability in these times of change.
Human-Centered Design Principles Can Play a Key Role in Transformation
By Cynthia Short What is Human-Centered Design? Human-centered design is very often narrowly thought of as being applied to a product, visual, or interface design work. But human-centered design is an …
New Flexibility in How Teams Work Enables Business-Centered Technology Approach
We’ve seen a seismic paradigm shift in how people work. This new “how”, caused by the crisis-driven emergence of the flexible remote workplace, has impacted productivity, culture, employee well-being, staffing strategy, and office space in unprecedented ways.
3 Ways Companies Can Navigate Digital Disruption
Now is the time for bold moves to enable, protect and champion your employees.
3 Steps to Improve and Redefine your Customer Experience
There are tangible actions you can take today to realign and even redefine your customer experience to ensure it is contributing positively to your business.