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Tag: employee experience

Human Centered Design can play a key role in a transforamtion.
Transformation

Human-Centered Design Can Play a Key Role in Transformation

By Cynthia Short Follow These Two Principles of Human-Centered Design in your Transformation Work Human-centered design is very often narrowly thought of as being applied to a product, visual, or interface …

Transformation

New Flexibility in How Teams Work Enables Business-Centered Technology Approach

We’ve seen a seismic paradigm shift in how people work. This new “how”, caused by the crisis-driven emergence of the flexible remote workplace, has impacted productivity, culture, employee well-being, staffing strategy, and office space in unprecedented ways.

Cynthia Thomas of Lexico talks about Customer Experience
Customer Experience

3 Ways to Ensure Customer Experience is Building Your Business

There are three main considerations to ensure our customer experience work is contributing positively to our business, and not becoming a liability in these times of change.

A rocket blasts through a field of hot air balloons into the sky.
Transformation

3 Ways Companies Can Navigate Digital Disruption

Now is the time for bold moves to enable, protect and champion your employees.

Customer giving brand 5 star rating
Customer Experience

3 Steps to Realign and Redefine your Customer Experience

There are tangible actions you can take today to realign and even redefine your customer experience to ensure it is contributing positively to your business.

Our quarterly newsletter "Transform" promises to highlight top trends, how-tos, important things to think about, and exposure to resources in our network that can assist. No fluff. No sales. Just information that builds confidence in the work to be done.

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